Privacy Policy

Effective date: 7 July 2026

1. Who we are

The Alteration Shop provides clothing alteration and repair services from Canning Vale, Western Australia. In this policy, “we”, “us” and “our” refer to The Alteration Shop.

2. Information we may collect

Depending on how you contact or use our services, we may collect:

• your name, phone number and email address;
• details about the garment, alteration, fitting, appointment or service you are enquiring about;
• photos or videos of garments that you send by WhatsApp, email or another agreed channel;
• messages, call details, quotes, invoices, payment records and other correspondence;
• technical website information such as browser type, device information, IP address and pages viewed, where this is collected by our hosting, security or analytics providers.

Please do not send photographs containing unnecessary personal or sensitive information. Garment photos do not need to include your face unless it is genuinely required to explain the fit issue.

3. How we collect information

We may collect information directly from you when you visit, call, email, send a WhatsApp message, request a quote, arrange a fitting or use our services. Limited technical information may also be collected automatically when you use the website.

4. Why we use it

We may use information to:

• respond to enquiries and assess requested alteration work;
• provide quotes, organise fittings, complete services and contact you about collection;
• maintain business, payment and taxation records;
• improve our customer service and website;
• protect the security of our website and communications;
• comply with legal obligations and resolve complaints or disputes.

5. When information may be shared

We do not sell or rent your personal information. We may disclose information where reasonably necessary to service providers that help us operate, such as website hosting, communications, payment, bookkeeping or professional advisers. We may also disclose information when required or authorised by law.

When you contact us through a third-party platform such as WhatsApp, email, Google or another online service, that provider handles information under its own privacy terms. Some providers may store or process information outside Australia.

6. Storage and security

We take reasonable steps appropriate to a small service business to protect information from misuse, loss, unauthorised access, modification or disclosure. No online transmission or storage method is completely secure, so please avoid sending information that is not needed for the enquiry.

We retain information only for as long as reasonably required for the purpose for which it was collected, business records, dispute management or legal obligations. Information that is no longer required may be deleted, destroyed or de-identified.

7. Access and correction

You may ask what personal information we hold about you or request a correction by contacting us. We may need to verify your identity before responding. In some circumstances, access may be limited where permitted by law.

8. Cookies, analytics and external links

This website may use essential cookies or similar technology required for hosting, security and basic functionality. If analytics or advertising tools are added, they may collect technical usage information in accordance with their own privacy terms.

Our website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties.

9. Privacy enquiries and complaints

For a privacy question, access request, correction or complaint, contact:

The Alteration Shop
Canning Vale, WA 6155
Phone: 0457 737 460
Email: info.alterationshop@gmail.com

We will review the matter and aim to respond within a reasonable period. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this policy when our practices, website or legal obligations change. The current version will be published on this page with its effective date.